Terms and Conditions

Thank you for choosing to book with Hen Cloud Cottage Bed and Breakfast. We look forward to welcoming you. When you make this booking, you are entering an agreement with us.

Please read our terms and conditions of booking below.

Prices:  The price includes accommodation plus any board indicated. Unless clearly stated on the booking form, all extras such as additional meals, telephone etc are additional. We accept the following forms of payment: Cheque or Cash.

Cancellation and Insurance: Once you have booked your stay, our agreement is a legal contract, and any deposit you may have paid is non-refundable. If you need to cancel, please contact us immediately.

  • For cancellations made up to seven days before your booking, you will not be liable for the total balance.
  • For cancellations made after this time or by failing to take up the booking without cancelling, you will be liable for the total amount.

For this reason, you may wish to take out cancellation insurance, which is inexpensive and can be obtained from any good broker.

Non-availability: We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however, if this was not possible or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Arrival: Your accommodation to you from 3 pm on the day of arrival unless otherwise arranged. Your bill for the accommodation and any extras or services taken during your stay is payable on arrival. All payments are to be made by cash or cheque as we do not have card facilities.

Departure: Please be ready to leave your accommodation by 10.30 am on the day of departure unless otherwise arranged.

Hot Tubs: Hot tubs must only be used between 10 am and 10 pm.

Damages and Breakages: Please take care of our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge if you did not report this.

Liability: We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Data: Any data gathered during the course of this booking may be held on a computer.

We look forward to welcoming you to Hen Cloud Cottage Bed and Breakfast.